Monday, March 11, 2013

Why I Hate Trader Joe's

So, my wife loves Trader Joe's. Every now and then she tricks me into pushing the cart around with her on a Saturday while she picks out TJ's poor excuses for substitutes of good food, and every single time I find myself walking around pouting and mumbling to myself about how much the store and its clientele pisses me off.

First off, the store itself is just stupid. Now, I don't make it a hobby to go on cross-country tours of stores that I hate, so it's totally possible that other TJ's have layouts like normal Earthling grocery stores. But, I have a feeling most of them are just like the one in my neighborhood. For instance, in a normal grocery store, you go through the checkout line by putting your groceries on a conveyor belt. But, at TJ's, they have this special little system where you put your cart on one side of the counter and stand in line on the other side. The clerk then pulls your cart, rings up your stuff, bags it and puts it back in the cart. Of course, that raises a problem if you have a purse or a child or something else you want to leave in the cart so you can pay for your items without a huge pain in the neck. But, I guess for some people, having to hold your child and your purse and whatever else while you're trying to pay for groceries is so much better than just having conveyor belts at the registers like normal grocery stores. Now, the check-out setup is actually a very small, trivial complaint, but it's indicative of a bigger issue I have with the store.

The reason they've implemented this fish-brained check-out process is the same reason they have fake wood paneling all over the store and call themselves "Trader Joe's." See, TJ's is geared towards the young, yuppie, middle-class, do-good, granola and tofu hipsters who stop off after their Zumba and spin classes for organic broccoli and guilt-free, bootleg Reese's Cups. In order to attract that crowd, Trader Joe's appeals to their false sense of "conscious living" by maintaining this image of "small-town freshness." This is accomplished by designing the stores to subconsciously fool these pretentious, idiot morons into thinking that there's actually some poor, average-Joe farmer in the next town who grows all this food fresh and carts it over to the store in the bed of his beat-up truck... along with all the professionally packaged rip-off Oreos. They're trying to portray the image that, while they carry the same type of food as Safeway or Kroger, THEIR products somehow come with the wholesome freshness of a local fruit stand. They even call themselves "your neighborhood grocery store." That way these hipster, know-it-all snobs can shop there with the false sense that they aren't contributing to anything that has to do with economic success. So, while the rest of us sheep go to Food Lion or Giant or whatever store is running double coupons, these people go out of their way to shop at fancy-pants Trader Joe's so that they can reinforce their elitist attitudes by not lowering themselves to our level.

Maintaining this fake "small-town" image necessitates a trust between TJ's and the community where customers can assume that, if they buy stuff at Trader Joe's, it isn't coming from some huge corporate conglomerate. Developing a repertoire with superficial people necessitates a facade that ensures that you can maintain what makes those people feel good about themselves. So, to keep up this image of "neighborhood freshness," they have to eliminate every iota of modernization or industrialism or any other sign at all that they're successful. And apparently, as long as you have wood paneling all over your store and some generic, non-corporate sounding name like "Trader Joe's," you're reinforcing this image that you're just a local rinky-dink store that doesn't even have conveyor belts at the register. This way, people will completely ignore the fact that you have 395 stores nationwide and gross $8.5 million/year.

Now, this isn't to say that I'm against Organic foods or being health-conscious or what-have-you. There's nothing wrong with buying all organic stuff or fat-free or low-calorie... or just not buying junk food at all (imagine that). I just feel it's a little condescending for a huge, national grocer to masquerade as some local neighborhood market to sucker me into thinking that, if I shop at their store to buy THEIR products, I'm somehow a better person. Like, I can be certain that the food at Trader Joe's is better because, you can't just get Jiff or Peter Pan at TJ's, you can only get their special little organic hippie peanut butter... and that's your ONLY option. They're not going to try to tempt you with evil, corporate food.

Because, it wouldn't be the same if Trader Joe's just made healthy food and sold it in a Safeway, or if they had their own grocery store where they sold other brands right next to theirs... they have to open a special little store for these special little hipster nitwits so they can buy their special little food that doesn't have to share shelf space with the big, bad, evil, corporate poison.

This is usually the point in the Trader Joe's trip where I can't help but to look around at all the people who are contributing to this kind of ridiculousness, and start mumbling to myself and getting irritated. Most of these assholes fall in one of 2 categories. They're either a health-conscious mother of two who watches too much Dr. Oz, or a hipster who thinks he's better than everyone else by (God forbid) not "lowering himself" to buying food at a Safeway like us commoners. You can even see the false sense of pride on their idiot faces as they walk around the store. It's like, they think they're doing such a good thing they can hardly stand themselves. They're so special and organic and proud of the fact that they're above the evil temptation of Wal Mart. It isn't that we just don't like Trader Joe's' disgusting crap or their pretentious little facade, it's that we're stupid and have no will. I can not stand it when someone tries to get me to eat a "healthy version" of something I like.  Why would I want to eat your crappy Trader Joe's M&M's rip-offs when I can just buy REAL M&M's from the store that sells the food that I like?  You don't have to trick me into eating healthy food by dolling it up for me.  I'm not 6 years old.  I mean, there's a point where you cross the line between "being health conscious" and "going out of your way to show everyone how great you are."

Let's face it. The difference between a normal healthy person and an elitist hipster dufus is their pretentious attitude. If you're a pretentious hipster, you can't feel good about eating healthy unless every item in your cupboard has the name "Trader Joe's" on it. "I got it at Shoppers" is just not in these people's vocabulary.  They wouldn't be caught dead contributing to big, bad, evil corporations like Coke or Pepsi. Those big evil companies hog all the wealth in this country! Instead, they go to the store where the only products they can get are Trader Joe's products made by the same Trader Joe's people who opened the Trader Joe's store they're in. That doesn’t contribute to monopolism at all. It's much better to give ALL your grocery budget to this ONE company who bullshits you into thinking you're some great, special person because you shop at a quaint little neighborhood grocery stand called Trader Joe's who is so alternative and conscious they don't even have conveyor belts on their registers... and happens to have $8.5 million/year in revenue.

20 comments:

  1. Not only do I HATE the feng shui of Trader Joes ... it's a miserable shopping experience, but I find them totally elitist. As far as I know they do not have stores in low income neighborhoods.... meanwhile, they actually offer healthy food at good prices, something difficult to find in low income hoods. LAME!

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  2. Wow! So much vitriol not only towards TJ's, but also the people who shop there... I love shopping at TJ's, not because it makes me feel better than anyone else, but because I happen to like the simplicity of the layout and the aesthetic, and because I LIKE their versions of Oreos, Reeses PB cups, etc, BETTER than the "real" things, and because I save a lot of money shopping there as compared to all the other big chains. And no, I am not fooled (and I don't believe 99% of shoppers there are) into thinking that they are a simple neighborhood market. I am perfectly aware that they are a huge corporation - it's just a corporation I happen to like. And if you don't like the fact that they don't sell brands other than their own, then don't shop there. Simple. Not "elitist" or hipster. Just easy and affordable, and with better service than most of the other grocery chains, IMHO. I would like to see TJ's in more low income neighborhoods too, but I suspect there's little incentive to build a store until you have a good idea that people in the neighborhood will actually shop there... I hope that is in the works.

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    1. I work at one. In the orientation, we are told it is a neighborhood grocer. This is what the store is going for and why the aesthetic exists. I found this blog because someone asked me why no conveyor belts. The description is accurate. The completely NON ERGONOMIC checkout system, which has caused me tendon issues and others carpal tunnel, is to look cute. We all hate it.

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  3. I hate this place so much.My Gf insist on shopping there.I literally just walked out and now sitting in the car writing this.

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  4. A-FRICKIN-MEN!!!!!! I couldn't have said it better myself!!!

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  5. So what you're saying is that you don't like the ambience. Sounds pretty hipsterish to me, dude.

    Trader Joe's selling junk food and candy isn't supposed to be an affront on every other chain grocery store. It's just supposed to be junk food. You're adding this weird spin on shit that doesn't actually exist.

    The reason they sell their own products instead of big name brands is because of their buying practices. "We want peanut butter cups. We think peanut butter cups are a good value at X price. Now we will find a manufacturer to create peanut butter cups for us at rate X."

    If the producers of the product raise the prices and TJs decides it's not a fair value to their customers anymore, they ditch them and find another supplier.

    Not to mention, anything with a Trader Joe's label is guaranteed no artificial flavors, no artificial colors, and no preservatives. Period. Which you can't get from just buying up candy stock from elsewhere.

    Also also, customer service at Trader Joe's is outstanding. They are America's favorite grocery store for this exact reason. Go into a Walmart or a Kroeger and try to find half the amount of ass-kissery and yes-men you get at any TJs anywhere. You will fail.

    PS-if anyone here sounds like an "elitist hipster", it's definitely you.

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    1. The problem with your peanut butter cup cost-analysis analogy is, stocking your shelves with Reese's apparently works for every other grocery store in the country. Wal-Mart, Target, Safeway, Kroger, Aldi, Publix, Food Lion... works for all those guys. If TJ's aim is to offer their own products with (they claim) doesn't contain any preservatives or artificial flavors or was blessed by a magical witch doctor or whatever else, why not put their stuff on the shelf next to the normal, capitalist, imperialist, fuck-the-earth candy? Don't act like it's about supply/demand or whatever, it's about TJ's giving off the impression that, since they're too good to offer you Reese's Cups, then TJ's is the place to shop if you're too good for Reese's Cups. There is a whirlwind of bullshit going on in this country in terms of nutritional junk-science... and this idea that people have (not necessarily you, but people DO have), which leads people to think that eating crap is somehow healthy if it comes in a "green" label just perpetuates it.

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    2. Yeah, because as long as candy doesn't have artificial ingredients or colors, it's just the healthiest thing a person can possibly consume.

      With regard to your comment "Trader Joe's label is guaranteed no artificial flavors, no artificial colors, and no preservatives.": The same is true for *anything* you buy at Whole Foods, so whoopee-tee-doo. I'm not a huge fan of Whole Foods, but there you go. Also, such food can be found in other grocery stores if you take the time to look.

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  8. I agree with the article. I suppose it was a bit vicious, but I can be that way myself when I'm really pissed about something or someone and I get in front of a keyboard. God help them: :-) Seriously though, good article. I read someplace that their biggest customer demographic is college professors. It fits. They think they're smarter than everyone else, and if they own a TV it's always tuned to the public broadcasting station.

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  9. My wife and I buy a few items from TJ's, but we don't buy all our groceries there. I agree that the whole place is kind of annoying. The employees overdo it trying to be friendly. They just come off sounding phony. The store layout seems congested and cluttered especially on a Saturday morning when the hipsters and yuppies are out in full force. I think a beard and a flannel shirt are required in order to shop at Trader Joe's. Today, I was in the checkout line while the guy in front of me and the cashier (both hipsters) were complimenting each other on their beards. They literally had a 5 minute conversation about how everyone should be more accepting of beards in the workplace especially since our country's forefathers had beards. And how we can thank the United States Army for brainwashing everyone into shaving. Then they started sharing beard moisturizing tips with each other. I thought they were going to start stroking each other's facial hair.

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  10. I 100% whole heartedly agree with the sentiments of this post and would like to add that for a store that claims to be health conscious, they have an appalling lack of fresh vegetables. For example, I wanted to start de-carbing my diet so I was going to pick up some yellow and green squash. Well lo-and-behold, no yellow squash at all, and the only green squash (aka zucchini) was packaged in a styrofoam-shrunk-wrapped pack of six. Tell me now, why on earth would an environmentally conscious company force someone to buy more quantity than they need of something and also put it in un-necessary likely un-recyclable packaging? Why? well its because they are just another greedy corporation that's why. No thank you, I'd rather go to Ralph's or Vons or someplace that at least gives me some options on what to buy.

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  11. 90% of what's said in this article mistakes saving money through unique corporate practices with trying to make customers feel somehow special.

    Let's start off by saying that Trader Joe's and Aldi are in essence the same store serving two different audiences. The quality of food is slightly better in TJs and the selection is quite a bit worse.

    [1] the product, "They're not going to tempt you with evil corporate food": In both these stores you won't find name brand products. Instead they buy from private labels (just like CostCo) and package it in cost-effective, no frills packaging. Trader Joes has more "extravagent" designs on their packaging than Aldi, though. No, this isn't a hipster plot, this is cost-effective business.

    [2] The system, "this fish-brained check-out process": That no conveyor belt system helps drive much lower costs.

    "But Aldi is the thriftier version and they use conveyor belts!" They serve a much greater volume of people than TJs. Despite that, they still minimize the belts needed.


    No one is deluded into thinking Trader Joes is a small market. If they are, god help them. I live in an area without Trader Joes right now and I miss them mostly because groceries are significantly more expensive everywhere else.

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  12. 1. When I walk around Costco, I see Duracel and Huggies and Kellogg's and Hershey and all kinds of brand name stuff. They have their own brands on the shelf, competing right next to the brand names. That's what most grocers do. The reason TJs doesn't is because they're appealing to a base who is so pretentious they don't even want to be presented with the option to buy evil, brand name groceries.

    2. Where are these Trader Joe's where things are considerably cheaper than say, Wal Mart?

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    1. I cannot speak to prices at WalMart or Trader Joe's since I shop at these two stores only rarely, and in any case, my brain is simply not capable of remembering prices on most things. But your question goes to the heart of why I dislike Trader Joe's: I have no evidence, other than observation, but I believe they simply create products and then put them out there to see how they'll do. Major food companies spend lots on food scientists, professional testers, test marketers, etc. to try to determine whether new products will be a success or not. Trader Joe's spends on the *marketing* (i.e., the design of the packaging) but relies on sales to tell them if an item is worth continuing to produce. As a consumer, I don't like paying for something that may or may not be tasty.

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    2. I hate to play the "It's Communist" card, but the stuff Trader Joe's sells reminds me of western things that Communist regimes ripped off because they wanted their people to have what Americans had. So, like how the Chinese created ripoff Mickey and ripoff Hello Kitty... it just feels like Trader Joe's is like, "You want peanut butter cups? You don't need Reese's! Buy our crappy Trader Joe's version that has been planned and distributed by the central committee who holds a monopoly on production!"

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    3. It's like, when someone who uses Linux tries to tell me, "You don't need MS Office and Photo Shop... we have Gimp and OpenOffice!"

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  13. All you people made me wanna shop there now.

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  14. Do a google search on Trader Joe's suppliers. PepsiCo is one of them for some products. I give them credit for marketing. I loathe them for the work conditions. (I work at one.)

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